Frequent questions

ACCESS TO HOTEL BY CAR: Very simple. Leaving the AP-8 output 9AB AMARA, reaching the roundabout at the bus station, take the third exit and head Amara Berria public school.

ACCESS TO HOTEL BY PLANE: From the airport there Hondarribia 20 Km (half hour) away.

ACCESS TO HOTEL BY TRAIN :The train station of Donostia - San Sebastián is 20 mins, following the bed of the river Urumea. By car or taxi takes 5 minutes.

ACCESS TO HOTEL BY BUS: the station is 300 meters (5 mins walk) from the hotel.

The check-in time is from 14:00 pm and the check-out time is until 12:00 pm.

Yes, Club Zenit have the option of a late check out (14:00) provided on request and subject to availability of the hotel free of charge.

Absolutely. All the payment process by credit / debit card is through a tele banking system payment 4B which makes the transaction very safe. MasterCard, Visa, 4B, 4B, MasterCard, and American Express 4B Maestro cards are accepted.

Zenit Hotels respect your privacy and will not reveal any personal data. In the Legal Notice section this appears in the footer of every page where you can check the company registration and data required to meet the LSSI, Data Protection Act and Privacy and confidentiality commitments.

You can contact our hotel in San Sebastián, Zenit San Sebastián, calling +34 943 325 325 or email sansebastian@zenithoteles.com.

If you have not received an e-mail response, please contact the Hotel Reservations Department: +34 912 182 028.

Yes, Pets are very welcome! Pet-friendly supplement: 25€ per pet and night for household pets up to 25 kg. Please ask for terms and excluded dates at Front Desk. Only one pet per room is allowed.

When booking through our website for our hotel in San Sebastián, Zenit San Sebastián, you can choose this option.

Our hotel is equipped with wi-fi system in all rooms. This system is free, both connection and consumption. You only have to ask at reception a password.

Yes, in our hotel have cots provided on request.

Yes, you can double triple room. Always on request. If adult is charged, if it is for a child under 12 free.

We have a number of rooms with double beds. Request it when making your reservation. Always subject to availability in Zenit San Sebastián, San Sebastián.

Yes, we own parking at the hotel. It has a price of 18 euros per day, VAT included.

See special conditions for the use of spaces with an electric charger.

No, the Zenit San Sebastián hotel has no rooms for smokers.

Yes, the hotel has rooms adapted.

Yes, of course.

Yes, offers laundry and dry cleaning.

Lost/forgotten items can be claimed 24 hours per day by contacting the reception. Our staff will pass on the complaint to the appropriate department.

Yes. We have a variety of rooms with different capacities. For more information, please contact grupos@zenithoteles.com

Yes, we have breakfast for celiacs. Best if you put on observations of booking, to ensure that the hotel must have bread and special cookies.

Yes, in our hotel Zenit San Sebastián can find a daily menu and weekend menu with various options from Monday to Sunday.

Special discounts, see the advantages of Club Zenit and register.

The hotel has a gym, free access for our guests, open from 8 am to 23 pm.

Terrace closed outside the summer season.